HR Support That Drives Business Results
Helping business owners cut through the frustration of people management and build more productive and profitable teams
Stop firefighting the same people problems over and over. We don't just help you tick compliance boxes – we help you build people systems that increase productivity, reduce costs, and drive profitability. Because people strategy should support your business to grow, not just manage your risks.
We work with you to understand what's important to your business, where you're going next, and what you need from your people to get there. The result? Employees who are committed to delivering for your business, not just bums on seats there to get paid.
What Makes Our Support Different?
💰 Commercial Focus
Every recommendation connects to your business goals. We measure success by your results, not HR compliance scores.
🔧 Industry Expertise
15+ years working specifically with service sector businesses means we understand your challenges and what actually works.
💬 Honest Guidance
We'll never be a "yes woman." We'll challenge you to think differently and always tell you the real risks and best options.

âš¡ Flexible Delivery
Sometimes you want to handle things yourself with our guidance. Sometimes you want us to take it off your plate entirely. We adapt to what you need.
Choose Your Level of Support
🔄 HR Retainers - Your Strategic People Partner
For leaders who want proactive people management that prevents problems before they start
Transform from reactive firefighting to strategic people management. Our retainers give you ongoing access to HR expertise so you can build committed teams while focusing on business growth.
What You Get:
- Strategic Workforce Planning – Build people systems that scale with your business
- Proactive Problem Prevention – Address issues before they become crises
- Employment Law Guidance – Practical advice that balances risk with commercial reality
- Leadership Development – Build your management capability
- 24/7 Support Access – Get guidance when you need it, not when it's convenient for us
Our Standard Retainer Package
Bespoke UK Contract and Policies
Get employment contracts and policies that actually work for your business - not generic templates that create more problems than they solve.
What You Get:
- Employment contracts tailored to your specific roles and business needs
- Policies written in plain English that your team will actually follow
- Full compliance with current UK employment legislation
- Regular updates to keep you current with legal changes
Why Bespoke Matters: Your service business has unique challenges - shift patterns, customer-facing roles, seasonal demands. Generic contracts and policies don't reflect how you actually operate. Our bespoke approach means your documentation supports your business operations instead of hindering them.
Updates to UK Policies and Contracts
Keep your employment documentation current without the headache of tracking every legal change yourself.
What You Get:
- Regular reviews of your existing contracts and policies
- Updates when legislation changes affect your business
- Clear explanations of what's changed and why it matters
- Implementation guidance to ensure updates are properly communicated
Why Regular Updates Matter:
Employment law changes frequently - holiday entitlements, flexible working rights, and discrimination legislation all evolve regularly. Using outdated contracts or policies can leave you exposed to claims and create confusion for your team.
How It Works:
We monitor legal changes and proactively contact you when updates affect your business. No nasty surprises or scrambling to understand new requirements - just timely, practical guidance on what needs to change.
Unlimited Telephone Advice
Get expert HR guidance whenever you need it - no waiting, no meter running, no hesitation about calling.
What You Get:
- Direct access to a qualified HR expert who knows and understands your business
- Immediate guidance on employment law questions and people issues
- Support with difficult conversations and tricky situations
- Peace of mind that expert help is always available
When You'd Use This:
- "Can I dismiss someone during probation for this?"
- "How do I handle this absence pattern?"
- "What are my options with this performance issue?"
- "Is this discrimination and what should I do?"
- "How do I approach this difficult conversation?"
Why Unlimited Works:
No worrying about costs when you need urgent guidance. Get the support you need to handle people issues confidently and legally.
Discounted Rates on Fees
Access expert HR support at reduced rates when you need project work or additional services beyond your core package.
What You Get:
- 15% discount on our standard daily and hourly rates
- Reduced pricing on project work like policy development or investigations
- Priority booking for urgent case management needs
- Preferential rates on training and development programs
When This Applies:
One-off projects that fall outside your regular support, urgent case management for disciplinary or grievance procedures, additional training sessions for your management team, aorkplace investigations or tribunal support, aeasonal support during busy periods or restructuring
The Benefit:
You get access to our full range of services at discounted rates, making it cost-effective to get expert support exactly when you need it without upgrading to a higher retainer level.
Investment: from £285 pm + VAT. Our retainers are scaled to your business size and support needs.
Optional Extras in the Retainer
Sexual Harassment Training & Support
Protect your business with comprehensive training that builds understanding and gives your team confidence to handle situations appropriately.
What You Get:
- Interactive eLearning modules for all employees and managers
- Clear guidance on recognizing and responding to inappropriate behavior
- Practical scenarios relevant to service sector environments
- Ongoing support for implementing policies and handling concerns
- Support implementing risk assessments, which are a legal requirement
Why This Matters for Your Business:
The law now requires employers to take reasonable steps to prevent sexual harassment - it's a legal duty, not optional. Sexual harassment claims can cost £38,500+ in tribunal awards alone, plus legal fees and reputation damage. You're legally responsible for preventing harassment and responding appropriately when issues arise.
What's Included:
- Employee awareness training covering boundaries, reporting, and workplace culture
- Manager training on handling complaints, investigations, and legal responsibilities
- Policy development and implementation support
- Guidance on creating respectful workplace environments
The Business Protection: Proper training demonstrates you've taken reasonable steps to prevent harassment - crucial for defending any claims and meeting your legal duty. More importantly, it creates a workplace where people feel safe and can focus on delivering great service.
Perfect For: All businesses wanting to create respectful workplaces, meet legal obligations, and protect against costly tribunal claims.
Quarterly Review Meetings
Strategic check-ins to keep your people management on track and identify opportunities before they become problems.
What You Get:
- Virtual meetings every three months with your dedicated HR consultant
- Review of your current people challenges and upcoming business priorities
- Assessment of team performance, absence patterns, and retention trends
- Strategic planning for recruitment, development, and organizational changes
What We Cover:
- Dive into any people metrics - absence, turnover, performance trends
- Review of any ongoing cases or potential issues on the horizon
- Planning for seasonal changes, growth phases, or restructuring needs
- Updates on employment law changes that might affect your business
- Recommendations for policy updates, training needs, or process improvements
The Strategic Value:
Instead of just reacting to problems, we help you spot patterns and plan ahead. Identify potential issues early, plan for growth, and ensure your people strategy supports your business objectives.
Perfect For: Businesses that want regular strategic input without daily operational involvement - keeps you ahead of issues rather than constantly catching up.
Monthly Leadership Coaching & Accountability
Virtual one-to-one or group coaching sessions to develop leadership skills and keep people management development on track.
What You Get:
- 50 minute monthly coaching sessions with an experienced leadership coach
- Personalised development focused on your specific leadership challenges
- Accountability support to ensure you implement new approaches consistently
- Practical tools and frameworks you can apply immediately in your business
What We Focus On:
- Building confidence in difficult conversations and performance management
- Developing your leadership style to motivate and engage your team
- Creating systems that reduce your day-to-day people management burden
- Strategic thinking about team development and organisational growth
- Working through specific challenges with individual team members
The Accountability Element:
Each session reviews progress from the previous month, celebrates wins, addresses obstacles, and sets clear actions for the month ahead. This consistent support ensures you actually implement changes rather than just learning about them.
Perfect For: Business leaders who want to develop their people management skills systematically while having ongoing support to handle real challenges as they arise.
The Result: More confident leadership, reduced escalations to you, and a team that performs consistently without constant supervision.
Annual Commitment Survey
Measure what really matters - how committed your people are to delivering for your business, not just how happy they are at work.
What You Get:
- Comprehensive survey measuring employee commitment to business success
- Anonymous feedback on leadership, workplace culture, and operational challenges
- Detailed analysis
- Action plan with prioritised recommendations for improving commitment levels
Why Commitment Over Engagement:
Engagement measures happiness - commitment measures whether people will go the extra mile for your business. We focus on the attitudes and behaviours that directly impact productivity, customer service, and profitability.
The Business Impact: Committed employees deliver 21% better profitability, 20% increase in sales, and 38% fewer customer complaints. Our survey identifies exactly what's driving commitment in your business and what's holding it back.
Perfect For: Businesses that want to understand what motivates their people to perform at their best, not just what makes them content.
Recruitment System
Streamline your hiring process with a tailored IT system that manages applications, tracks candidates, and ensures nothing falls through the cracks.
What You Get:
- Ability to advertise across job boards with ease
- Automated application tracking from first contact to final decision
- Candidate communication templates and scheduling tools
- Confidence you comply with GDPR requirements
Why You Need a System:
Managing recruitment through emails, spreadsheets, and paper applications creates chaos. Candidates get lost, interviews are double-booked, and you lose track of where people are in the process. A proper system keeps everything organised and professional.
The Professional Advantage: Candidates get timely communications, managers have clear processes to follow, and you maintain complete records for compliance. Creates a professional impression that helps attract better candidates faster.
Perfect For: Businesses that need to recruit regularly , have multiple managers involved in hiring, or want to professionalise their recruitment process without administrative burden.
Perfect For:
- Growing businesses (5+ employees)
- Leaders exhausted by constant people problems
- Businesses planning significant growth or change
- Businesses that want to support their managers to proactively address people challenges
- Teams that want to build competitive advantage through their people
How It Works:
- Business Understanding – We invest time learning your industry, challenges, and goals
- Tailored Solutions – Every recommendation is designed around your specific situation
- Flexible Delivery – Sometimes you want templates and coaching to DIY, sometimes you want us to handle it entirely
- Measurable Results – Track improvements in absence, individual performance, manager capability, retention, productivity and profitability
🌱 Nip It In The Bud - Early Intervention Call
For people problems before they become big headaches
A small people issue emerges, but you're busy focusing on the day-to-day operations. Before you know it, that small issue has grown into something that's affecting team morale, productivity, and ultimately your profitability. You start losing sleep. You delay acting because you don’t know what the best approach is.
Nip it in the bud gives you direct access to expert HR support exactly when you need it most - at the first sign of a problem.
What You Get:
- 60-minute focused consultation on your specific people challenge
- Clear action plan with next steps and risk assessment
- Template/guidance materials to handle it yourself
- Follow-up email summary of recommendations
Perfect For:
- Performance concerns
- Absence issues
- Team tension or conflict
- "Is this normal or should I be worried?" situations
Investment: £195 + VAT for expert guidance that prevents bigger problems
How It Works:
- Quick Brief – Tell us what's happening and why you're concerned
- Expert Assessment – We rapidly identify the real issues and potential risks
- Action Plan – Get a clear roadmap with specific next steps you can take
- Follow-Up Resources – Receive templates, guidance notes, and summary recommendations
âš¡ Ad Hoc & Case Management - Expert Support When You Need It
For immediate people challenges that need expert handling
When people issues arise, get them resolved quickly and correctly. No long-term commitments, just expert guidance to handle specific situations with confidence.
What You Get:
- Get expert guidance when you need it most – Access expertise for immediate people challenges
- Case Management – We handle complex situations from start to finish
- Documentation Support – Proper processes and paperwork that protect your business
- Risk Assessment – Clear understanding of your options and their implications
- Implementation Support – Help putting solutions into practice
Perfect For:
- Specific employee relations issues
- Disciplinary or grievance procedures
- Employment law concerns
- Performance management challenges
- Tribunal or legal support needs
How It Works:
- Quick Assessment – We rapidly understand your situation and risks
- Clear Options – Multiple approaches with pros, cons, and likely outcomes
- Your Choice – You decide the best path forward for your business
- Expert Execution – We guide or handle implementation based on your preference
🎯 Projects - Systematic Solutions for Lasting Change
For leaders ready to build the people infrastructure their business needs
Stop putting plasters on people problems. Build the systems, processes, and capabilities that creates a great place to work. Ensure your culture enables committed employees and prevents future issues.
Typical Projects Include:
- Employee Lifecycle Design – Get recruitment, onboarding, performance management, and retention right
- Leadership Framework – Develop managers who can handle people issues independently
- Policy & Process Development – Create documentation that actually gets used
- Cultural Transformation – Build workplaces where people want to contribute their best
- Implementation Support – Ensure changes stick and deliver results
Perfect For:
- Businesses ready to invest in systematic change
- Growing companies that need scalable people processes
- Teams experiencing recurring people problems
- Leaders who want to build competitive advantage through their workforce
How It Works:
- Discovery Phase – Comprehensive assessment of your current people systems
- Strategic Design – Custom solutions that fit your business and culture
- Phased Implementation – Roll out changes in manageable stages
- Capability Building – Train your team to maintain and evolve the systems
- Results Measurement – Track impact on business outcomes
Ready to Stop Firefighting?
Not sure which option is right for you? Book a 30-minute consultation and we'll help you identify the best approach for your specific situation and business goals.
During this call, we'll:
- Understand your current people challenges
- Identify which issues would reduce your management burden most
- Recommend the approach that fits your business and timeline
- Discuss how HR integrates with your broader people strategy
No sales pressure, just practical guidance about the support that will actually make a difference to your operations.
